$199 a month for one shop. $1.00 for every call past your allowance.
No setup fee. No per-order fee. No cut of what your customers spend. You pay for the plan, and you pay for a call the assistant answered after your included calls are gone. Prices are before US sales tax, which is added at checkout.
Every plan, side by side
Calls are pooled across the shops on your account rather than counted per shop, so five branches share one allowance.
| Starter | Our pick Growth | Scale | Enterprise | |
|---|---|---|---|---|
| Per month | $199 | $499 | $999 | Talk to us |
| Shops | 1 | 5 | 20 | As many as you run |
| Phone numbers | 1 | 5 | 20 | One per shop |
| Calls included each month | 200 | 750 | 2,000 | Agreed with you |
| Every call after that | $1.00 | $1.00 | $1.00 | $1.00 |
| Full transcript of every call, phone and web | Yes | Yes | Yes | Yes |
| Orders on the kitchen board | Yes | Yes | Yes | Yes |
| Browser ordering link and QR code | Yes | Yes | Yes | Yes |
| Returning caller recognition | Yes | Yes | Yes | Yes |
| Calls flagged when something looks wrong | Standard | Advanced | Advanced | Advanced |
| Email support, answered within one working day | Yes | Yes | Yes | Yes |
| A helpline you can ring | No | Yes | Yes | Yes |
| Teach the assistant from your own flagged calls | No | Yes | Yes | Yes |
| Text your menu to a caller mid-call | No | No | Yes | Yes |
| Text a payment link for a delivery order | No | No | Yes | Yes |
| Money back on your first payment | 14 days | 14 days | 14 days | By agreement |
| Get started with the Starter plan | Get started with the Growth plan | Get started with the Scale plan | Talk to us with the Enterprise plan |
Starter
$199a month
- Shops
- 1
- Phone numbers
- 1
- Calls included each month
- 200
- Every call after that
- $1.00
- Full transcript of every call, phone and web
- Yes
- Orders on the kitchen board
- Yes
- Browser ordering link and QR code
- Yes
- Returning caller recognition
- Yes
- Calls flagged when something looks wrong
- Standard
- Email support, answered within one working day
- Yes
- A helpline you can ring
- No
- Teach the assistant from your own flagged calls
- No
- Text your menu to a caller mid-call
- No
- Text a payment link for a delivery order
- No
- Money back on your first payment
- 14 days
Our pick
Growth
$499a month
- Shops
- 5
- Phone numbers
- 5
- Calls included each month
- 750
- Every call after that
- $1.00
- Full transcript of every call, phone and web
- Yes
- Orders on the kitchen board
- Yes
- Browser ordering link and QR code
- Yes
- Returning caller recognition
- Yes
- Calls flagged when something looks wrong
- Advanced
- Email support, answered within one working day
- Yes
- A helpline you can ring
- Yes
- Teach the assistant from your own flagged calls
- Yes
- Text your menu to a caller mid-call
- No
- Text a payment link for a delivery order
- No
- Money back on your first payment
- 14 days
Scale
$999a month
- Shops
- 20
- Phone numbers
- 20
- Calls included each month
- 2,000
- Every call after that
- $1.00
- Full transcript of every call, phone and web
- Yes
- Orders on the kitchen board
- Yes
- Browser ordering link and QR code
- Yes
- Returning caller recognition
- Yes
- Calls flagged when something looks wrong
- Advanced
- Email support, answered within one working day
- Yes
- A helpline you can ring
- Yes
- Teach the assistant from your own flagged calls
- Yes
- Text your menu to a caller mid-call
- Yes
- Text a payment link for a delivery order
- Yes
- Money back on your first payment
- 14 days
Enterprise
Talk to us
- Shops
- As many as you run
- Phone numbers
- One per shop
- Calls included each month
- Agreed with you
- Every call after that
- $1.00
- Full transcript of every call, phone and web
- Yes
- Orders on the kitchen board
- Yes
- Browser ordering link and QR code
- Yes
- Returning caller recognition
- Yes
- Calls flagged when something looks wrong
- Advanced
- Email support, answered within one working day
- Yes
- A helpline you can ring
- Yes
- Teach the assistant from your own flagged calls
- Yes
- Text your menu to a caller mid-call
- Yes
- Text a payment link for a delivery order
- Yes
- Money back on your first payment
- By agreement
What a busy month actually costs.
A busy November on Starter
- Calls answered
- 214
- Included
- 200
- Extra calls
- 14
- Extra at $1.00
- $14.00
- Plan
- $199.00
Your allowance counts calls the assistant answered, not orders it took. Somebody ringing to ask what time you close has used a call, because the assistant picked up the phone and did the job.
Past your allowance, every call the assistant answers is $1.00. It goes on the card you already have with us and it arrives as a second line on your next monthly payment. Not a separate invoice, not a separate day, not a charge you have to go and pay.
Which is money leaving your account without you pressing anything, so four things happen before it can be a surprise:
- The running total sits in your panel, every day of the month.
- We email you at eighty percent of your allowance.
- We email you again at a hundred percent.
- And you set your own ceiling.
The ceiling is the one that matters. Pick the most you are willing to spend on extra calls in a month and we cannot charge you past it, whatever happens, including a mistake of ours. The assistant keeps answering once you reach it and simply stops accruing anything, because taking a shop’s phone line down over money is not a thing we do.
These do not use a call.
- A caller who hangs up during the greeting, under fifteen seconds.
- A call where something on our side broke. If we failed, we do not bill it.
- Your own test calls while you are setting the shop up.
- A browser call at your ordering link once you are past your allowance. Those are refused rather than billed, so nobody can run your bill up from a link on the internet.
There is no free trial. There is a refund.
We do not offer a free trial, because a call costs us real money the moment it connects, so a free trial would mean a free phone line. You get the real thing instead, with real calls, and fourteen days to ask for your money back on your first payment.
The fourteen days start the day your number goes live, not the day you pay. We approve every shop by hand and we do not promise how long that takes, so a clock starting at payment would be charging you for sitting in our queue. Your first paid month starts on the same day, for the same reason, and the days in between are free.
Ask by email, from the address on the account. We confirm within two working days and pay within ten. One thing to know before you ask: when we refund you, your phone number goes back to the carrier straight away and we cannot get it back. If you have printed it, talk to us first.
The rest of the money questions.
- What happens if I go over?
- Every call the assistant answers past your allowance is $1.00, charged to the card on file and added to your next monthly payment as a second line. You are emailed at eighty percent and again at a hundred, the running total is in your panel every day, and you can set a ceiling we cannot charge you past.
- Can I change tier?
- Yes, either direction, from your own panel. Moving up, we charge the difference for the rest of the month and the new price starts at your next renewal. Moving down, the lower price starts at your next renewal and we do not refund the difference for the month you are in. Adding a shop inside the count you already pay for changes nothing at all.
- What if I cancel?
- There is a cancel button and nobody has to email us to leave. The assistant answers until the end of the month you have paid for and then stops. You keep a read-only login to your orders, your calls and your invoices, nothing is deleted, and there is no charge to take your number somewhere else.
- Do I need a card to sign up?
- No. Creating an account is free and asks for no card. You pick a plan and enter one when you are ready to put a shop on the phone, which is the point at which calls start costing us money. That is also why there is no free tier: an account that can make calls for nothing is a phone line we are paying for.
- When am I charged?
- On the day your first shop goes live, and the same day each month after that. Extra calls from the month just gone arrive on the same payment as a second line, so there is one charge a month and never two.
- What if my card fails?
- We email you and the card is tried again. You have ten days, with reminders on day three and day seven, and nothing is switched off in the meantime. If it is still failing on day ten the assistant stops answering and calls forward to your own line, so your phone still gets picked up by a person. We never release your number on a timer.
More than 20 shops, or something we have not built yet.
Enterprise is not something you can buy from this page, on purpose. Every one of these is a conversation about how many shops you run, what your phone setup looks like today, and what has to be true before you would put us on your lines.
Tell us what you need and we will come back with a written price.