PizzaFlow

Never miss another pizza order.

PizzaFlow is an AI-powered phone ordering assistant built specifically for pizzerias.

It answers your calls, takes customer orders, checks your live menu and pricing, confirms pickup or delivery details, and sends completed orders directly to your kitchen — so your team can stay focused on making great food and serving the customers already in front of them.

Answer more calls. Capture more orders. Keep your team moving.

Get startedSee how it works
A neighbourhood pizzeria counter in the evening: a corded telephone on the wall, a stack of menus, a till, folded boxes and the kitchen doorway behind. Nobody is standing at it.

When the rush hits, PizzaFlow keeps answering

Friday night. The ovens are full. Customers are at the counter. Your team is preparing orders, cutting pizzas, answering questions, and trying to keep up.

Then the phone rings.

And rings again.

With PizzaFlow, your employees don’t have to stop what they’re doing.

PizzaFlow answers instantly, speaks naturally with the customer, takes the order, verifies the details, and sends it directly to your kitchen workflow.

Whether one customer calls or several call at the same time, PizzaFlow is ready.

See PizzaFlow in action

From phone call to kitchen in minutes

PizzaFlow doesn’t simply answer your phone.

It understands your restaurant’s menu, pricing, hours, delivery settings, and ordering rules so it can guide customers through the same ordering process your staff would.

  1. A customer calls.

    PizzaFlow answers quickly and asks whether the order is for pickup or delivery.

  2. The customer places their order.

    PizzaFlow searches your restaurant’s actual menu and uses your current pricing.

  3. Customers can change their order naturally.

    Add another pizza. Remove an item. Change the size. Add a drink.

    PizzaFlow updates the order as the conversation happens.

  4. Delivery information is verified.

    PizzaFlow collects the customer’s name, phone number, and delivery address and checks whether the address falls within your configured delivery area.

  5. The complete order is confirmed.

    Before finalizing the order, PizzaFlow reviews the details with the customer to help reduce mistakes.

  6. The kitchen receives the order.

    The completed ticket appears on your PizzaFlow kitchen board, ready for your team to prepare.

No unnecessary interruptions. No handwritten phone orders. No customers waiting on hold.

Built for order accuracy

AI that uses your actual menu — not guesswork

Restaurant owners need more than an AI that sounds good.

They need one they can trust.

PizzaFlow uses your restaurant’s menu data to retrieve available items, options, and prices when customers order.

That means your ordering assistant is designed to work from the information you’ve provided instead of relying on memory or improvising answers.

If PizzaFlow encounters something it cannot confidently handle, the call can be transferred to your team rather than risking an incorrect response.

Real call

A real call to Steve’s Pizza in Elk Grove, answered by PizzaFlow. PizzaFlow keeps transcripts, not recordings, so the caller recorded this one on their own phone. It is shortened for length, and nothing either voice says has been reworded.

Length not known yet
Ready to play
What was said
0:00Assistant

Thank you for calling Steve’s Pizza in Elk Grove. This is Maya. I’m the AI assistant here, and I take notes as we go. Pickup or delivery?

0:08Caller

Could I get a pickup, please?

0:10Assistant

Sure, pickup in about 20 minutes. Can I get a first name for the order? And what’s a good callback number?

0:17Caller

This is John, and the good callback number is 916-642-5004.

0:24Assistant

Thanks, John. I have your number as 916-642-5004. Is that correct? What can I get started for you today?

0:33Caller

Yes, that’s correct. And could I get the five cheese pizzas? We’re throwing a little party, so I thought we’d get some, you know, pizzas for the family.

0:43Assistant

Sounds like a fun party! What size would you like those five cheese pizzas to be? Small, medium, large, or family?

0:49Caller

Could I get family, please?

0:51Assistant

Got it, five family cheese pizzas. Would you like to add any sides or appetizers, like breadsticks or wings? Or maybe some drinks?

1:00Caller

I will take some wings.

1:02Assistant

Great! We have 6-piece or 12-piece options. How many would you like, and what sauce would you prefer? We have barbecue, spicy, or plain.

1:11Caller

Let me get, um, barbecue, and let’s do four of the 12-piece.

1:18Assistant

All right, I’ve added four 12-piece orders of bone-in wings with barbecue sauce. Each order comes with two free dips. Would you like ranch, spicy ranch, or Steve’s Pizza sauce? Or no dip at all? And just so you know, the final price might go up a bit when you pick up, depending on any extra toppings. What can I get for those dips?

1:35Caller

Could I get ranch, please?

1:38Assistant

Ranch it is. So that’s five family cheese pizzas and four 12-piece orders of bone-in wings with barbecue sauce and ranch dips. Subtotal before tax is $189.91. Pickup for John, ready around 1:31 AM. Shall I place that order?

1:52Caller

Uh, yes, please.

1:55Assistant

Thanks, John. Your order number is 1029, ready for pickup around 1:31 AM. Have a great party!

Your menu.

Your prices.

Your restaurant rules.

Powered by AI, controlled by your business.

Built-in order confirmation

Help catch mistakes before they reach the kitchen

Before an order is submitted, PizzaFlow confirms important details with the customer.

For delivery orders, that can include:

  • Customer name
  • Callback number
  • Delivery address
  • Ordered items
  • Quantities
  • Pricing
  • Delivery fees
  • Estimated preparation or delivery time

Example read-back

“Two large pepperoni and six garlic knots, forty two fifty before tax, and a three dollar delivery fee. Delivery to fourteen Oak Street, apartment two, for Dana, ready around eight twenty.”

What the shop has

2 × Large Pepperoni
$37.00
1 × Garlic Knots (6)
$5.50
Subtotal before tax
$42.50
Delivery fee
$3.00
Total
$45.50

Dana · 14 Oak Street, Apt 2

The final kitchen ticket is generated from the confirmed order information, helping reduce misunderstandings between the customer and your team.

Kitchen order management

Every order in one clear workflow

As soon as PizzaFlow completes an order, your team can see it on the kitchen board.

Orders can move through simple stages such as:

  1. New
  2. Preparing
  3. Ready
  4. Completed

Your staff can quickly see:

  • Order number
  • Customer name
  • Pickup or delivery
  • Order source
  • Items ordered
  • Special instructions
  • Order total
  • Delivery address
  • Time in kitchen

Instead of writing down phone orders and passing paper between employees, your team gets a centralized order workflow built for busy restaurants.

Example orders

The kitchen board, in three columns. New: order 42 for Dana, 2 Large Pepperoni, 1 Garlic Knots (6), $45.50. Preparing: order 41 for Priya, 1 Medium Margherita, 1 Caesar Salad, $21.50. order 40 for Tom B, 1 Large Hawaiian, 2 Garlic Knots (6), $33.50. Ready: order 39 for Elena, 1 Large Four Cheese, $20.00.

New

1

Preparing

2

Ready

1

Call transcripts

Know exactly what happened on every call

PizzaFlow keeps a written record of customer conversations so restaurant owners and managers can review what was said and how an order was handled.

If a call appears to require attention, it can be flagged for review.

That gives you greater visibility into your phone ordering operation without having to personally listen to every call.

Use call history to:

  • Review customer disputes
  • Investigate incorrect orders
  • Identify frequently asked questions
  • Improve your menu setup
  • Train PizzaFlow based on real interactions
  • Understand what customers are asking for

Your phone operation becomes measurable instead of invisible.

From the call above

What was said, and what the system did
0:08Caller

Could I get a pickup, please?

  • set_customer · no name · no phone · pickup
0:10Assistant

Sure, pickup in about 20 minutes. Can I get a first name for the order? And what’s a good callback number?

0:17Caller

This is John, and the good callback number is 916-642-5004.

  • set_customer · John · +19166425004 · pickup
0:24Assistant

Thanks, John. I have your number as 916-642-5004. Is that correct? What can I get started for you today?

0:33Caller

Yes, that’s correct. And could I get the five cheese pizzas? We’re throwing a little party, so I thought we’d get some, you know, pizzas for the family.

0:43Assistant

Sounds like a fun party! What size would you like those five cheese pizzas to be? Small, medium, large, or family?

0:49Caller

Could I get family, please?

  • add_item · 5× Family Cheese Pizza · $149.95
0:51Assistant

Got it, five family cheese pizzas. Would you like to add any sides or appetizers, like breadsticks or wings? Or maybe some drinks?

Handle busy hours

One employee can answer one phone call. PizzaFlow can handle the rush.

Your busiest hours are often when every employee matters most.

PizzaFlow helps prevent your team from having to choose between:

  • the customer at the counter,
  • the pizza in the oven,
  • and the customer calling your restaurant.

When call volume increases, PizzaFlow can continue answering incoming customers without putting your existing staff under additional pressure.

That means fewer missed calls and more opportunities to capture orders during your highest-demand hours.

Keep your existing phone number

No need to change the number your customers already know

Your existing restaurant number can be forwarded to PizzaFlow.

If you ever decide to stop using the service, the forwarding can be removed.

Simple setup. No need to retrain your customers.

Keep the phone number already printed on your:

  • Menus
  • Pizza boxes
  • Website
  • Google Business Profile
  • Flyers
  • Storefront
  • Advertising

Why pizza owners use PizzaFlow

More than an answering service

PizzaFlow is designed around the actual workflow of a pizza restaurant.

  • Capture more orders

    Reduce the number of potential customers lost because nobody could answer the phone.

  • Reduce staff interruptions

    Let your kitchen and counter employees focus on preparing food and serving customers.

  • Improve order accuracy

    Confirm important order details before the ticket reaches your kitchen.

  • Handle peak-hour call volume

    Answer multiple incoming customers without adding another person to the front counter.

  • Provide consistent service

    Give customers a consistent ordering experience regardless of how busy your restaurant becomes.

  • Gain visibility into every call

    Review transcripts and flagged conversations directly from your account.

  • Scale across multiple locations

    Manage phone ordering across one restaurant or an entire pizza operation.

Simple pricing that scales with your business

  • No setup fee.
  • No percentage of your orders.
  • No commission on what your customers spend.

Choose the plan that fits your operation.

  • Starter

    Built for independent pizzerias.

    $199/month

    1 location

    1 phone number

    200 answered calls per month

    Additional answered calls: $1 each

    Get started

  • Growth

    Built for growing pizza businesses and small multi-location groups.

    $499/month

    Up to 5 locations

    Up to 5 phone numbers

    600 answered calls per month

    Additional answered calls: $1 each

    Choose Growth

  • Scale

    Built for established multi-location restaurant operators.

    $999/month

    Up to 20 locations

    Up to 20 phone numbers

    1,700 answered calls per month

    Additional answered calls: $1 each

    Choose Scale

  • Enterprise

    Built for larger restaurant groups, franchises, and custom deployments.

    • Custom location count
    • Custom call volume
    • Operational and procurement support
    • Custom business requirements
    Talk to our team

FAQ

Do I need to change my restaurant’s phone number?

No.

You can keep the phone number your customers already use. Your existing number is forwarded to PizzaFlow, allowing you to add AI ordering without replacing the number printed on your menus, boxes, storefront, or advertising.

What happens if PizzaFlow doesn’t know the answer?

PizzaFlow is designed to use the restaurant information and menu data you provide.

When a request cannot be handled confidently, PizzaFlow can route the customer to your team rather than guessing.

What happens when several customers call at once?

That’s one of the main reasons PizzaFlow exists.

Instead of forcing customers to wait while one employee handles one call at a time, PizzaFlow can handle multiple incoming conversations during busy periods.

Can I review customer calls?

Yes.

PizzaFlow maintains transcripts so authorized users can review customer conversations and investigate calls that may require attention.

Does PizzaFlow take a percentage of my orders?

No.

PizzaFlow does not take a percentage of what your customers spend.

You pay for your selected monthly plan and any applicable usage beyond the calls included in that plan.

Your next phone order shouldn’t interrupt your kitchen.

Every unanswered call could be a customer ready to place an order.

Let PizzaFlow handle the phone while your team handles the pizza.

Get started with PizzaFlow

Create your account for free. Choose a paid plan when you’re ready to activate PizzaFlow for your restaurant.